Customer support
For help with an order, a payment, a refund or your account, contact us using any of the channels below. Please include your order reference when your question is about an order.
Response times
We reply within one business day during support hours (Monday to Saturday, 9:00 to 18:00 (West Africa Time)). Disputes on orders are reviewed by our team, usually within 72 hours of receiving both sides' evidence.
Report a listing or a user
Use "Report" on any listing, store or profile in the app, or email us. If you believe you are being scammed, stop paying and contact us immediately.