This page is for the Michael Prime Services app (Android, iPhone and web) and the mpsev.com website, published by Michael Prime Services. You can delete your account and its data in any of the three ways below. You do not need the app installed.
Option 1: in the app
- Open the Michael Prime Services app and sign in.
- Go to Settings → Account → Delete my account.
- Enter your password, choose a reason and confirm.
Option 2: on this page, without the app
Option 3: by e-mail
E-mail support@mpsev.com with the subject "Delete my account", from the e-mail address of your account (or tell us your account phone number). We may ask you to confirm it is you, and we delete the account within 30 days, usually much sooner.
Before you delete
- Orders that are paid, on the way, delivered or in a dispute must be finished first, so nobody loses money held in escrow.
- Withdraw any wallet balance first.
- Deletion is permanent: you will not be able to restore the account, its listings, followers or reviews.
What is deleted and what is kept
| Data | What happens |
|---|---|
| Name, e-mail, phone, profile and cover photos, location, password and wallet PIN | Deleted or overwritten straight away |
| Listings, store and business profile, career profile, job posts | Removed straight away (open job posts are closed) |
| Saved items, followed stores, cart, job alerts, CVs, addresses, notification settings, device push tokens | Deleted straight away |
| Sign-in sessions on every device | Ended straight away |
| Chat messages you sent | Kept for the other person in the conversation, shown as from "Deleted user" |
| Orders, payments, refunds, payouts, wallet and escrow records, invoices | Kept for as long as tax, accounting and anti-money-laundering laws require (usually 6 to 7 years), then deleted or anonymised |
| Records of fraud, disputes and safety reports | Kept while needed to protect other users and meet legal duties, then deleted |
Kept records are not used for marketing and are not visible to other users. More detail is in our Privacy policy. Questions: support@mpsev.com.